I attempted to make a L1 test for a candidate whose failed a test 57 days ago. I am getting the 45-day cool down error and am unable to generate his test.
The judge tells me that they haven’t generated any other tests for themselves since the last one, so I believe I should be able to create a test.
Thanks
Jon,
I’m not sure which candidate you’re referring to, but if it’s the person you created an L1 test for in August, the exam doesn’t appear to have been completed, because no results were entered. So the first thing to do would be to complete the exam that’s already in progress.
At that point, if the cooldown is blocking you because the results were entered late, you can contact one of the exam managers (John Brian McCarthy, Joe Klopchic, or Matt Marheine) to override the cooldown and create the exam with you as proctor.
Regards,
Dan